Hospital Policies

Hospital visits

Elmvale Veterinary Hospital is open Monday to Friday between the hours of 7:30 a.m. and 5:00 p.m as well, we are open late Tuesday and Thursdays until 7:00 pm. Saturdays we are open between the hours of 8:30 a.m. and 1:00 p.m. We are closed on Sundays and holidays. All hospital visits are scheduled by appointment only and normally begin daily at 9:00 a.m. Surgeries or animals being admitted into the hospital should arrive between 7:30 - 9:00 a.m. Animals arriving for surgeries, sedation, anaesthetics and or blood tests must be fasted. If your pet is scheduled for surgery or an anaesthetic it must have no food after 6:00 pm and no water after midnight the evening before the procedure. To prevent waiting or upsetting our schedules please ensure that you check in with the front desk immediately upon arrival. At this time we also ask that you let us know of any samples (such as feces or urine) that require testing. Emergencies or unforeseen conditions may interrupt appointment times but the delay will be no longer than absolutely necessary. If you are visiting Elmvale Veterinary Hospital for the first time, we suggest that you complete the New Client Information Form (available below) before your appointment. Please print and fill out this form and give it to our receptionist upon arrival.

Click here to download the New Client Information Form

 
Instructions for Pets Requiring Blood Tests

Animals coming to the hospital for blood testing should be fasted for at least 12 hours before the tests. If your animal is on medication please check with our receptionist before discontinuing the medication. Please note: pets having tests for Phenobarbital levels or Thyroid medication levels should be given their medications at their normal times.

Financial Policies

All accounts are due at the time of service. We extend credit through Visa and Mastercard or Medcard only. Please feel free to discuss any of our fees with us prior to treatment or hospitalization and also note that an estimate is always available for you upon request. We normally require a deposit for hospitalized animals. We accept payments of cash, Interac (debit), Visa, MasterCard and we accept Medcard payment plans. We do not and can not accept cheques of any kind.


Pets in the Hospital

To minimize the chances that your pet will contract an infectious disease during its stay in the hospital we strongly recommend that he or she be up to date on all vaccinations. We encourage you to visit your pet when it is hospitalized but please call us first to let us know you are coming. If you are calling for an update on a hospitalized pet please call after 10:00 am.


Waiting Room Safety

All pets must be leashed or in a carrier at all times. To prevent unnecessary injuries pets should also be restrained at all times while in the exam rooms.