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Hospital Policies

Elmvale Veterinary Hospital is open: 

Monday to Thursday from 7:30 AM to 7:00 PM

Friday 7:30 AM to 5:00 PM

Saturday 8:30 AM to 3:00 PM  

We are closed Sundays and holidays.  

Hospital visits are scheduled by appointment and start daily at 9:00 a.m.  

Animals being admitted into the hospital, or arriving for surgery should arrive between 7:30 - 9:00 a.m.  

Fasting

Animals arriving for surgeries, sedation, anesthetics and or blood tests must be fasted.  If your pet is scheduled for surgery, or an anesthetic, it should have no food after 6:00 p.m. and no water after midnight the evening before the procedure.

Please call us for special instructions regarding puppies, kittens or diabetic animals. 

Emergencies or unforeseen conditions

To prevent having to wait, or interrupting our schedules, please be sure to check in with the front desk immediately when you arrive.  We also ask that you let us know of any samples you brought such as feces or urine that require testing.  

Emergencies or unforeseen conditions may interrupt appointment times, but the delay will be no longer than necessary.  

If you are visiting Elmvale Veterinary Hospital for the first time, we suggest you complete the New Client Information Form (available below) before your appointment.  

Please print and fill out this form and give it to our receptionist upon arrival.

Click here to download the New Client Information Form

 Instructions for Pets Requiring Blood Tests

Animals coming to the hospital for blood testing should be fasted for at least 12 hours before the tests. If your animal is on medication, please check with our receptionist before discontinuing the medication. 

Please note: pets having tests for Phenobarbital levels or Thyroid medication levels should be given their medications at their normal times.

Financial Policies

All accounts are due at the time of service. We accept payments of cash, Interac/debit, Visa, MasterCard, Discovery and Medicard payment plans. 

We do not and cannot accept cheques of any kind.

Please feel free to discuss any of our fees with us prior to treatment or hospitalization. An estimate is always available for you upon request.  

We normally require a deposit for hospitalized animals.

Pets in the Hospital

To minimize the chances your pet will contract an infectious disease during its stay in the hospital, we strongly recommend you update all your pet’s vaccinations. 

We encourage you to visit your pet when it’s hospitalized, but please call us first to let us know you’re coming. If you are calling for an update on a hospitalized pet, please call after 10:00 am.

Waiting Room Safety

All pets must always be leashed, or in a carrier. To prevent unnecessary injuries, pets should also be restrained at all times while in the exam rooms.